xeovo

We are finally ready to show you our biggest update yet. This is our first major redesign, bringing many new features, bug fixes, and improvements.

Why redesign?

We want to highlight this question and explain why we did it in the first place.

Our previous design was great: highly experimental and different from competitors on the market. It achieved its goals. However, it had limitations and UI/UX issues that started to pile up over time. That’s why we decided we needed a full redesign. One with a more common layout, but still maintaining our experimental approach.

This is not just a simple redesign, but a strong new foundation for the future. It will allow us to be more flexible and ship better updates and new products. We will miss our old design for sure and we hope you will enjoy the new one.

Block ads and trackers

You now have the option to choose DNS that blocks ads and trackers. This feature is available only for WireGuard, AmneziaWG, and OpenVPN.

To use it, simply open the generator, show the advanced settings, select the "Block Ads & Trackers" option, and download your new configuration files. Improve your browsing experience and reduce tracking from analytics and other trackers today.

For those interested in more details, we use the following block lists:

• pgl.yoyo.org
• adaway.org
• big.oisd.nl

Note: This feature might break some websites.

Improved generators

Everything is now more straightforward and streamlined.

The biggest changes come to the Stealth Proxy Generator. Our previous generator was overcomplicated and difficult to use. We've now found the best way to provide configuration files and will only support clients that allow subscriptions.

The option to generate single configuration files for a specific protocol or country has been removed. Additionally, we've added support for more third-party clients, with plans to test and add even more throughout the year.

Bug Bounty Program

We’ve launched a Bug Bounty Program to make Xeovo even more secure. If you discover a vulnerability, you can now report it and earn a reward. This initiative is part of our ongoing commitment to transparency, community involvement and improving the overall quality of our services.

We will make separate announcement for this one to get more attention is the near future.

New locations

As with every big update, we’re excited to introduce two new server locations:

• 🇧🇷 Brazil, São Paulo
• 🇩🇪 Germany, Falkenstein

Want your location featured in the next update? Let us know in the feedback channel. We will do our best to make it happen.

Status Page 3.0

The new status page will be slightly delayed, but it's almost here.

The major improvements include:

• Seeing all available servers, their status, tags, P2P/Bittorrent support and load

• A new “Service Availability” section that shows which protocols are accessible in countries with heavy internet censorship

These changes should make it easier for users to choose the right protocol and server.

What's next?

First, we want to hear your feedback and find any remaining bugs in the new version. Based on your input, we’ll polish things further.

Next, we’ll re-write all existing guides and re-record all tutorial videos. The new guides will be more in-depth and likely include voice-over commentary.

After that, we’ll move on to even bigger projects that will overshadow this update in the future.

Changelog

Added:

• Brand new design and many new pages
• Block Ads & Trackers DNS (WireGuard and OpenVPN)
• Custom DNS option in generators (WireGuard and OpenVPN)
• Advanced settings for generators
• Mirrors for subscriptions (Stealth Proxies)
• Option to generate random username on sign up
• 2FA support (OTP)
• Option to delete account
• Option to delete tickets
• Option to export data
• More Stealth Proxy clients available (Clash Verge Rev, v2rayA, Karing, Hiddify)
• Status page now shows in which locations we allow P2P/Bittorent
• Status page now shows availability of protocols in countries that block access to VPN's
• New location: Brazil, São Paulo
• New location: Germany, Falkenstein

Removed:

• Support for multiple keys for Stealth Proxies
• Option to select single protocol/country for Stealth Proxies

Thanks to Europe’s strong privacy regulations, Meta (Facebook and Instagram) was forced to offer all EU citizens the option to opt out of training its AI models.

This should be opt-out by default for all countries, but Meta will do everything to get as much data from you as possible as long as regulators aren’t paying attention. Hopefully, sooner rather than later, other countries will follow Europe’s lead.

Why should I opt out?

By now, you would need more than two hands to count how many times Meta sold and used user data in unethical ways. Ask yourself whether you want such a company to use your public posts, photos, chats and interactions in its AI training datasets.

How to opt-out?

Direct link to opt out for Facebook.

Direct link to opt out for Instagram.

Once you are done

For EU users the objections are honored immediately and unconditionally.

That's what the emails you'll receive after opting out say. What they'll do is a different matter, but that's up to the regulators to deal with, nothing we can do about it.

Not from EU? No problem!

Delete your Facebook and Instagram accounts today, and you’ll never have to worry about opting out of anything ever again. Of course, we understand this might not be a viable option for everyone, but we feel that we are obligated to remind about it.

We do our best to help our customers. To make everyone’s life easier, we’ve created a short tutorial on how to write a good ticket. By following this guide, you’ll receive faster responses and quicker resolutions to your problems.

People often underestimate how important it is to write a good ticket. This doesn't just apply to our service. It’s a skill that will help you with any problem, anywhere. Every customer support representative will appreciate it.

1. You Probably Don’t Need to Send a Ticket

Over the past couple of years, we’ve built many tools and automations to share as much information as possible about our infrastructure and ongoing issues.

Your first stop should always be the Status Page. It’s fully automated and checks all of our servers every minute. If a server is down for more than five minutes, the Status Page will automatically update its status to Down. In the case of a major outage, we’ll update the page manually as well.

At the bottom of the Status Page, you’ll find a new section called Service Availability. This shows the availability of our services in regions with heavy censorship, helping you pick the best available protocol based on your location.

Next, visit the FAQ. We do our best to include answers to the most common questions our customers ask. While not every question is covered, you’ll most likely find what you need.

As a final step, make sure you’ve followed our step-by-step guides and haven’t missed anything.

2. Writing an Effective Subject and Message

Providing a clear subject and description helps us resolve your issue more quickly.

Subject. Write a short, clear title that summarizes the issue. For example:

- WireGuard not working on Windows 11
- VPN servers in Finland are not working 
- Can't connect to OpenVPN getting AUTH_FAILED error

Message. Write a detailed description that gives us everything we need to help.

The issue occurs when connecting from a mobile network to the WireGuard server in Finland on Android 14. Normally the connection should establish within a few seconds.

After connecting to the tunnel, the internet goes down and nothing loads. WireGuard logs show a handshake error. I’ve attached screenshots and logs from the WireGuard app.

3. Include Relevant Technical Details

Environment details. Mention your OS, client and network setup. For example:

- Windows 11
- WireGuard 0.5.3
- Hotel WiFi
- Connecting from Egypt

Include relevant logs, errors and screenshots.
You can attach multiple files in the following formats: .txt, .pdf, .png, .jpg and .jpeg.

4. Minimal troubleshooting

You might solve the issue right away if there's a clear error message you can search for. Sometimes, it only takes a couple of quick searches or a question to an AI chatbot (we hope you're using one that respects your privacy).

5. Final Quick Checklist

1. Is your subscription currently active and paid?
2. Check Status Page.
3. Check FAQ page.
4. Double-check Guides page.
5. Try to reboot your device.
6. Try connecting to the different location(s).
7. Try a different device.
8. Try a different network.
9. Try different protocols. WireGuard / OpenVPN / AmneziaWG / Stealth Proxies.
10. Double-check that the client is up-to-date and the latest version is installed.
11. Try to reinstall your client.
12. Try to re-generate the keys.

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Still stuck? Looks like it’s time to send us a ticket. Our friendly customer support team promises to review it and get back to you as soon as possible! 👋

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Best regards,
Xeovo Support Team,
•ᴗ• Here to help (and share cat memes).